What is the mall "false one compensate 100" rule?
In the case of Hejin cross-border e-commerce shopping, if it is legally recognized that the goods purchased by the buyer are fake or not genuine, the buyer has the right to initiate a complaint against Wanyou mall within 90 days after the transaction is successful,
The amount of compensation shall be 100 times of the commodity price actually paid by the buyer, and the compensation shall be limited to RMB 100000.
1、 Definition of authentic products
1. Because online shopping breaks the regional limitations, not all brands have a complete authorization system from the factory to the last link of sales. Therefore, unauthorized channels are not equal to non genuine products;
2. Genuine goods refer to the goods produced by the original factory or the authorized factory. The manufacturer must be the name of the manufacturer marked on the outer package of the goods. It is not fake, shoddy or renovated products. Due to overseas shopping
It is not limited to authorized regular sales channels and official sales of authentic products.
2、 Conditions for buyers to apply for compensation
1. The buyer's application for compensation refers to the goods with a false one for one hundred mark in Wanyou mall;
2. For the goods to which the buyer applies for compensation, there must be solid and sufficient evidence to prove that they were issued by Wanyou mall and there was no exchange in the process;
3. The buyer's compensation application conforms to the relevant laws and regulations in form;
4. The buyer shall apply for compensation within 90 days after the successful transaction.
3、 Compensation application process of "one false one pays 100"
1. On the premise of meeting the first two conditions of the above application, the buyer can directly initiate an application for "100% compensation for one fake" through Hejin cross-border e-commerce customer service, and indicate the reasons;
2. After receiving the buyer's compensation application for "genuine product protection", Hejin mall requires the applicant to provide necessary certificates and confirm;
3. When Hejin cross-border e-commerce confirms that the buyer's "false one hundred" compensation application is established according to relevant rules, Hejin cross-border e-commerce will directly deduct the corresponding amount and return it to the buyer.
